Privacy Policy
Privacy Policy
Last updated: September 12, 2026
Zhongshan Kechang Electric Appliances Co., Ltd. respects your privacy. This Privacy Policy explains how we collect, use, retain, and protect information when you use kechangwaterheater.com, submit an inquiry, or contact us.
Company Information
Company: Zhongshan Kechang Electric Appliances Co., Ltd.
Address: Heping Industrial Park, Dongfeng Town, Zhongshan City, Guangdong, China
Email: info@kechangwaterheater.com
Phone / WhatsApp: +86 15876046823
Information We Collect
When you submit a contact form or communicate with us, we may collect your name, business email address, company name, country or region, phone or WhatsApp number, product interests, gas type, capacity requirements, OEM/ODM requirements, and inquiry details.
Please do not submit identity-card numbers, bank details, or other sensitive information unless it is specifically required for a lawful business purpose.
How We Use Information
We use inquiry information to respond to requests, provide quotations, discuss product specifications, arrange order communication, provide after-sales support, and improve our website and services.
Cookies, Analytics, and Communication Tools
We may use cookies, Google Analytics, Google Tag Manager, WhatsApp, and third-party communication tools to measure website performance, understand visitor interactions, manage website tags, and communicate with customers.
These services may process information such as IP address, device type, browser information, cookie identifiers, page visits, interaction data, and communication records. Where required, non-essential cookies and analytics technologies will be activated only after consent.
Data Retention
Inquiry information is retained for up to six months after the inquiry has been closed. After that period, it will be deleted or anonymized, unless a longer period is required by law or necessary to resolve a dispute.
Your Rights
Subject to applicable law, you may contact us to request access to, correction of, deletion of, or restriction of your personal information, or to withdraw consent where applicable.
International Processing
Some service providers may process information outside mainland China. Where applicable, we will provide the notices and obtain the permissions required by applicable law.
Contact Us About Privacy
For privacy-related questions or requests, please contact info@kechangwaterheater.com.
Applicable Law
This Privacy Policy is governed by the laws of the People’s Republic of China.